Return and Refund Policy

Last updated: 16/01/2026

This Return and Refund Policy explains in detail how customers can exercise their right of withdrawal and obtain a refund for purchases made on www.smeshburger.it.

1. Who can request a return

Returns are available only to customers acting as consumers (individuals purchasing for purposes not related to their professional activity).

2. Right of withdrawal

In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within 14 days from the date of receipt of the products, without providing any reason.

To exercise the right of withdrawal, customers must send a written request via email to:

📧 info@smeshburger.it

clearly indicating:

First and last name
Order number
Product(s) to be returned
Reason for return (optional, but helpful to improve our service)

Once the request is received, our team will confirm and provide further instructions.

3. Conditions for accepting a return

For a return to be accepted, the following conditions must be met:

The product must be unused and intact
The original packaging must be intact and undamaged
The product must be returned complete with any accessories, labels and original packaging
The product must not have been altered or tampered with

We reserve the right to refuse returns that do not comply with these conditions.

4. Products excluded from return

The following items cannot be returned:

Perishable goods
Products used, damaged or altered by the customer
Products returned without their original packaging

5. How to prepare your return package

To prevent damage during transport, we kindly ask you to:

Place the product inside its original packaging
Use a suitable outer package (rigid box or padded envelope)
Properly protect the contents with packing materials (paper, bubble wrap, etc.)
Include inside the package a note with:
- First and last name
- Order number
- Email address used for the purchase

Proper packaging helps us process your return and refund more quickly.

6. Return shipping address

Returned items must be shipped to:

MILANO 5 S.R.L. Via L. Settembrini 35 81030 Cancello ed Arnone (CE) Italy

We recommend using a trackable shipping service. The seller is not responsible for lost or damaged return shipments.

7. Return shipping costs

The cost of return shipping is borne by the customer, except in the case of defective or incorrect products.

8. Refund timing

Once the returned products have been received and inspected, the refund will be issued within 14 days using the same payment method used for the purchase.

You will receive an email confirmation once the refund has been processed.

9. Defective or incorrect products

If you receive a defective product or an item different from what you ordered, please contact us within 48 hours of delivery at info@smeshburger.it, providing:

Order number
Description of the issue
Photos of the product

In such cases, we will offer a suitable solution (replacement or refund) and the return shipping costs will be covered by us.

10. Contact details

For any questions regarding returns and refunds, please contact us at: